Proposal for the procedure of selling goods remotely through the Preacher say amen online store
(in accordance with the Rules for the Sale of Goods Remotely)
1. TERMS AND DEFINITIONS
1.1. Online Store (Website) - the Seller’s trading platform located on the Internet at the address psamen.com, where the sale of goods remotely is carried out.
1.2. Order - a properly executed request from the Buyer to the Seller for the conclusion of a retail sale and purchase agreement for Goods.
1.3. Seller - Limited Liability Company “SYMMETRY”.
OGRN 1197746240560
Legal address: 127238, Moscow, Ilmensky passage, 9, building 2, office 50.
1.4. Buyer (Client) - a visitor to the Website who has placed an Order in the Online Store.
1.5. Goods - goods offered for sale on the Website.
1.6. Delivery service - a third party providing services for the delivery of orders to customers under a contract with the Seller.
1.7. Promotion - an event aimed at increasing sales volumes, attracting consumer attention to products, conducted in accordance with the rules posted on the Website, and limited in terms of conduct.
1.8. Operator - an employee of the Seller’s call center.
2. GENERAL PROVISIONS
2.1. This proposal, as well as information about the product presented on the website, constitutes a public offer in accordance with Art. 435 and part 2 of Art. 437 of the Civil Code of the Russian Federation.
2.2. The relationship between the buyer (client) and the seller is governed by the provisions of the Civil Code of the Russian Federation on retail sale and purchase (§ 2 of Chapter 30), as well as by the Law of the Russian Federation dated 07.02.1992 N 2300-1 “On Protection of Consumer Rights” and the Resolution of the Government of the Russian Federation dated 27.09.2007 N 612 “On Approval of the Rules for the Sale of Goods Remotely” and other legal acts adopted in accordance with them.
2.3. The Seller sells Goods through the Online Store to any Buyer who has placed an Order on the terms of this offer.
2.4. This offer is considered accepted by the Buyer from the moment of placing the first Order on the Website (using registration on the Website as a regular customer of the Seller or without such registration, including when placing an Order through an operator).
2.5. The retail sale and purchase agreement is considered concluded from the moment the Seller issues the Buyer a cash or goods receipt or other document confirming payment for the goods.
2.6. The quality of the goods, its safety for the life and health of consumers, the environment, is confirmed in accordance with the requirements of the legislation. Detailed information is posted on the label or packaging of the goods or in the technical documentation for it.
3. REGISTRATION ON THE WEBSITE AND ORDER PROCESSING
3.1. The Order can be placed by the Client through an operator by phone or independently through the Order form on the Website.
3.2. Registration on the Website is not mandatory for placing an Order. The Buyer may, at their own discretion, undergo the registration procedure on the Website to access additional options of the personal account (order history and tracking, receiving information about the Seller’s promotions, etc.).
3.3. When registering on the website, the client must provide mandatory information about themselves: name, email address, and password to access the Website, other information is provided at the discretion of the Buyer.
3.4. The Seller is not responsible for the accuracy and correctness of the information provided by the client during registration on the Website and/or when placing an Order.
3.5. The Client undertakes not to disclose the login and password specified during registration on the Website to third parties. In case the Client suspects the security of their login and password or the possibility of their unauthorized use by third parties, the Client undertakes to immediately notify the Seller by sending a message in the “Feedback” section.
3.6. After placing an order, the Seller provides the Client with confirmation of the conclusion of the contract by phone. The confirmation provides the Client with information about the Order number and the expected date of transfer of the Order to the Delivery Service.
The delivery date depends on the time required for order processing and delivery to the address provided by the Customer. If the Buyer disagrees with the planned delivery date, they have the right to cancel the order by informing the Seller. Please note that the Seller reserves the right to limit the sale of goods. Some items may be sold with restrictions, such as one unit per customer.
3.7. The Customer’s order may be canceled by the Seller (including after confirmation of the order to the Customer) in the following cases:
• The product is not available from the Seller (including being out of stock due to the fulfillment of previously received orders);
• Fulfillment of the order has become impossible due to reasons beyond the Seller’s control (introduction of restrictive measures by government authorities, inability to deliver the product to the address specified by the Customer, etc.);
• In case of dishonest behavior by the Customer, indicating no intention to purchase the product, including providing false information, repeated delivery failures due to the delivery service’s inability to contact the Customer at the confirmed address, purchasing the product for resale (in large quantities);
• The product cannot be sold at the price specified in the order due to exhaustion of the quantity allocated by the Seller for implementation within the promotion;
• Non-receipt of the order by the Customer within the reservation period provided for the corresponding pickup point.
• In case the customer purchases the product for further resale to third parties.
3.8. In case of order cancellation, the Seller refunds the money received from the Customer for the product within 3 days. The Customer has the right to place a new order, which must be paid separately. If the price of the product has increased at the time of placing the order and the previous order was canceled not due to defects, no compensation for the price difference on the day of placing the new order is applied.
DELIVERY
4.1. The methods of product delivery are specified on the Website in the corresponding section. The Seller’s obligation to deliver the product to the Buyer is considered fulfilled at the moment of delivery of the Product to the Recipient or to the previously agreed self-pickup point.
4.2. Delivery of the Product to the Buyer’s location is carried out by the delivery service appointed by the Seller to the address specified by the Buyer.
4.3. The order is handed over to the Buyer or to the recipient designated by him/her, or to the person who provided the document confirming the order and paid for the Product (in case of absence of prepayment). To prevent fraud, when handing over a pre-paid order, the recipient may be required to present a document confirming their identity. If this document is absent or the information provided in it does not match the details of the order or the Buyer’s data, the delivery of this Product may be refused.
4.4. Upon receiving the order, the Buyer conducts an inspection of the Product regarding packaging integrity, external appearance, quantity, assortment, and completeness. In the absence of claims regarding the delivered Product, the Recipient signs the accompanying documentation for the order and pays for the order (in the absence of prepayment). The recipient’s signature on the accompanying documents (including the route or delivery receipt and other documents) confirms the absence of externally visible defects in the Product at the time of its transfer from the Seller to the Recipient. When receiving the order from the delivery service, the Buyer must inspect the delivered Product and check it for compliance with the stated quantity, assortment, and completeness of the Product, as well as check the shelf life of the delivered Product and the integrity of the packaging. In the absence of claims regarding the delivered Product, the Recipient signs the delivery receipt or another similar document provided by the delivery service and pays for the order (in the absence of prepayment). The signature in the delivery documents confirms that no claims have been made to the Product by the recipient, and the Seller has fully and properly fulfilled its obligation to deliver the Product. When paying for the product on the website or in the mobile application, the customer receives a unique code via SMS, which must be provided to the courier or seller upon receipt of the order. The code sent to the Buyer’s phone number is considered a simple electronic signature.
4.5. When delivering the product, the rules for transferring the product and confirming the fact of receipt of the product by the buyer are regulated by the rules of the delivery service. If the buyer wishes to replace the delivery service appointed by the seller, he/she has the right to coordinate such a replacement with the seller (if possible) or choose another way of receiving the product (self-pickup).
4.6. In one delivery order, no more than 5 units of clothing and no more than two sizes of one model of the product for fitting are allowed. The maximum number of products in an order is 10 units. If the order contains more than 10 units, it is necessary to place several orders.
4.7. Fitting the product with the courier is possible only when placing an order with payment to the courier. With prepayment of the order on the website or in the mobile application, partial redemption of the order, fitting, and return of the product are not possible if the buyer has no claims to the delivered product.
5. PRE-ORDER
5.1. The Seller on the website may offer pre-orders for Goods that have not yet been put up for sale and are not in stock of the seller. The specified product is processed into a separate order (hereinafter referred to as a pre-order).
5.2. Regarding the Goods available for pre-order, the approximate planned date of the Goods being put up for sale is indicated on the Website, which may be changed by the Seller unilaterally.
5.3. Information about changes in the delivery times of Goods for which a pre-order is made is sent to the Buyer to the email address provided by him/her during registration on the Website or to the phone number provided when placing the Order.
5.4. According to Art. 157 of the Civil Code of the Russian Federation, when placing a pre-order, the seller’s obligation to transfer the goods arises upon its entry into circulation. If, due to circumstances beyond the control of the Seller, the release of the goods for sale by the manufacturer or importer is canceled or postponed indefinitely, the Seller unilaterally cancels the pre-orders.
5.5. Upon receipt of the goods at the warehouse, the Seller must request confirmation of the Order from the Client, after receiving which the Goods are transferred to the delivery service.
6. PAYMENT FOR THE PRODUCT
6.1. The price of the Product is indicated on the Website in Russian rubles.
6.2. The price of the Product and the final amount of the Order including the delivery cost and applicable discounts are indicated at the stage of placing the Order and are valid at the time of clicking the “Confirm Order” button.
6.3. The payment method chosen by the Buyer when placing the Order from the options offered by the Seller on the Website is applied to the Order.
7. EXCHANGE AND RETURN OF GOODS
7.1. The exchange and return of goods are carried out in accordance with the Law of the Russian Federation dated 07.02.1992 No. 2300-1 “On Protection of Consumer Rights” and the Resolution of the Government of the Russian Federation dated 31.12.2020 No. 2463 “On Approval of the Rules for the Sale of Goods under a Retail Sales Contract…”
7.2. Return of goods of proper quality:
The Buyer has the right to refuse the Goods at any time before its transfer, and within 7 days after purchase.
Return of goods of proper quality is possible if its commercial appearance, consumer properties, and a document confirming the fact and conditions of purchase of the specified goods are preserved. The absence of the specified document does not deprive the Buyer of the opportunity to refer to other evidence of purchasing the Goods from the Seller.
When the Buyer returns Goods of proper quality, for the purchase of which a gift was issued, this gift must be returned to the Seller, while its commercial appearance and consumer properties must be preserved.
7.3. Return of goods of improper quality:
The Buyer to whom goods of improper quality are sold, if this was not agreed by the Seller, has the right, at his/her choice, to demand:
• free elimination of product defects or reimbursement of expenses for their correction by the buyer or a third party;
• proportional reduction of the purchase price;
• replacement with a similar model/article or item from another category with a corresponding recalculation of the purchase price;
• refund of the amount paid for the Goods.
7.4. In case of the Buyer’s refusal of the Goods, the Seller must refund the amount paid to him/her, deducting his/her expenses for the delivery of the returned goods from the Buyer (for returns of goods of proper quality), no later than 10 days from the date of the Buyer’s submission of the corresponding demand.
7.5. The demands of the Buyers must be formalized in writing and sent to the legal address of the Seller.
(in accordance with the Rules for the Sale of Goods Remotely)
1. TERMS AND DEFINITIONS
1.1. Online Store (Website) - the Seller’s trading platform located on the Internet at the address psamen.com, where the sale of goods remotely is carried out.
1.2. Order - a properly executed request from the Buyer to the Seller for the conclusion of a retail sale and purchase agreement for Goods.
1.3. Seller - Limited Liability Company “SYMMETRY”.
OGRN 1197746240560
Legal address: 127238, Moscow, Ilmensky passage, 9, building 2, office 50.
1.4. Buyer (Client) - a visitor to the Website who has placed an Order in the Online Store.
1.5. Goods - goods offered for sale on the Website.
1.6. Delivery service - a third party providing services for the delivery of orders to customers under a contract with the Seller.
1.7. Promotion - an event aimed at increasing sales volumes, attracting consumer attention to products, conducted in accordance with the rules posted on the Website, and limited in terms of conduct.
1.8. Operator - an employee of the Seller’s call center.
2. GENERAL PROVISIONS
2.1. This proposal, as well as information about the product presented on the website, constitutes a public offer in accordance with Art. 435 and part 2 of Art. 437 of the Civil Code of the Russian Federation.
2.2. The relationship between the buyer (client) and the seller is governed by the provisions of the Civil Code of the Russian Federation on retail sale and purchase (§ 2 of Chapter 30), as well as by the Law of the Russian Federation dated 07.02.1992 N 2300-1 “On Protection of Consumer Rights” and the Resolution of the Government of the Russian Federation dated 27.09.2007 N 612 “On Approval of the Rules for the Sale of Goods Remotely” and other legal acts adopted in accordance with them.
2.3. The Seller sells Goods through the Online Store to any Buyer who has placed an Order on the terms of this offer.
2.4. This offer is considered accepted by the Buyer from the moment of placing the first Order on the Website (using registration on the Website as a regular customer of the Seller or without such registration, including when placing an Order through an operator).
2.5. The retail sale and purchase agreement is considered concluded from the moment the Seller issues the Buyer a cash or goods receipt or other document confirming payment for the goods.
2.6. The quality of the goods, its safety for the life and health of consumers, the environment, is confirmed in accordance with the requirements of the legislation. Detailed information is posted on the label or packaging of the goods or in the technical documentation for it.
3. REGISTRATION ON THE WEBSITE AND ORDER PROCESSING
3.1. The Order can be placed by the Client through an operator by phone or independently through the Order form on the Website.
3.2. Registration on the Website is not mandatory for placing an Order. The Buyer may, at their own discretion, undergo the registration procedure on the Website to access additional options of the personal account (order history and tracking, receiving information about the Seller’s promotions, etc.).
3.3. When registering on the website, the client must provide mandatory information about themselves: name, email address, and password to access the Website, other information is provided at the discretion of the Buyer.
3.4. The Seller is not responsible for the accuracy and correctness of the information provided by the client during registration on the Website and/or when placing an Order.
3.5. The Client undertakes not to disclose the login and password specified during registration on the Website to third parties. In case the Client suspects the security of their login and password or the possibility of their unauthorized use by third parties, the Client undertakes to immediately notify the Seller by sending a message in the “Feedback” section.
3.6. After placing an order, the Seller provides the Client with confirmation of the conclusion of the contract by phone. The confirmation provides the Client with information about the Order number and the expected date of transfer of the Order to the Delivery Service.
The delivery date depends on the time required for order processing and delivery to the address provided by the Customer. If the Buyer disagrees with the planned delivery date, they have the right to cancel the order by informing the Seller. Please note that the Seller reserves the right to limit the sale of goods. Some items may be sold with restrictions, such as one unit per customer.
3.7. The Customer’s order may be canceled by the Seller (including after confirmation of the order to the Customer) in the following cases:
• The product is not available from the Seller (including being out of stock due to the fulfillment of previously received orders);
• Fulfillment of the order has become impossible due to reasons beyond the Seller’s control (introduction of restrictive measures by government authorities, inability to deliver the product to the address specified by the Customer, etc.);
• In case of dishonest behavior by the Customer, indicating no intention to purchase the product, including providing false information, repeated delivery failures due to the delivery service’s inability to contact the Customer at the confirmed address, purchasing the product for resale (in large quantities);
• The product cannot be sold at the price specified in the order due to exhaustion of the quantity allocated by the Seller for implementation within the promotion;
• Non-receipt of the order by the Customer within the reservation period provided for the corresponding pickup point.
• In case the customer purchases the product for further resale to third parties.
3.8. In case of order cancellation, the Seller refunds the money received from the Customer for the product within 3 days. The Customer has the right to place a new order, which must be paid separately. If the price of the product has increased at the time of placing the order and the previous order was canceled not due to defects, no compensation for the price difference on the day of placing the new order is applied.
DELIVERY
4.1. The methods of product delivery are specified on the Website in the corresponding section. The Seller’s obligation to deliver the product to the Buyer is considered fulfilled at the moment of delivery of the Product to the Recipient or to the previously agreed self-pickup point.
4.2. Delivery of the Product to the Buyer’s location is carried out by the delivery service appointed by the Seller to the address specified by the Buyer.
4.3. The order is handed over to the Buyer or to the recipient designated by him/her, or to the person who provided the document confirming the order and paid for the Product (in case of absence of prepayment). To prevent fraud, when handing over a pre-paid order, the recipient may be required to present a document confirming their identity. If this document is absent or the information provided in it does not match the details of the order or the Buyer’s data, the delivery of this Product may be refused.
4.4. Upon receiving the order, the Buyer conducts an inspection of the Product regarding packaging integrity, external appearance, quantity, assortment, and completeness. In the absence of claims regarding the delivered Product, the Recipient signs the accompanying documentation for the order and pays for the order (in the absence of prepayment). The recipient’s signature on the accompanying documents (including the route or delivery receipt and other documents) confirms the absence of externally visible defects in the Product at the time of its transfer from the Seller to the Recipient. When receiving the order from the delivery service, the Buyer must inspect the delivered Product and check it for compliance with the stated quantity, assortment, and completeness of the Product, as well as check the shelf life of the delivered Product and the integrity of the packaging. In the absence of claims regarding the delivered Product, the Recipient signs the delivery receipt or another similar document provided by the delivery service and pays for the order (in the absence of prepayment). The signature in the delivery documents confirms that no claims have been made to the Product by the recipient, and the Seller has fully and properly fulfilled its obligation to deliver the Product. When paying for the product on the website or in the mobile application, the customer receives a unique code via SMS, which must be provided to the courier or seller upon receipt of the order. The code sent to the Buyer’s phone number is considered a simple electronic signature.
4.5. When delivering the product, the rules for transferring the product and confirming the fact of receipt of the product by the buyer are regulated by the rules of the delivery service. If the buyer wishes to replace the delivery service appointed by the seller, he/she has the right to coordinate such a replacement with the seller (if possible) or choose another way of receiving the product (self-pickup).
4.6. In one delivery order, no more than 5 units of clothing and no more than two sizes of one model of the product for fitting are allowed. The maximum number of products in an order is 10 units. If the order contains more than 10 units, it is necessary to place several orders.
4.7. Fitting the product with the courier is possible only when placing an order with payment to the courier. With prepayment of the order on the website or in the mobile application, partial redemption of the order, fitting, and return of the product are not possible if the buyer has no claims to the delivered product.
5. PRE-ORDER
5.1. The Seller on the website may offer pre-orders for Goods that have not yet been put up for sale and are not in stock of the seller. The specified product is processed into a separate order (hereinafter referred to as a pre-order).
5.2. Regarding the Goods available for pre-order, the approximate planned date of the Goods being put up for sale is indicated on the Website, which may be changed by the Seller unilaterally.
5.3. Information about changes in the delivery times of Goods for which a pre-order is made is sent to the Buyer to the email address provided by him/her during registration on the Website or to the phone number provided when placing the Order.
5.4. According to Art. 157 of the Civil Code of the Russian Federation, when placing a pre-order, the seller’s obligation to transfer the goods arises upon its entry into circulation. If, due to circumstances beyond the control of the Seller, the release of the goods for sale by the manufacturer or importer is canceled or postponed indefinitely, the Seller unilaterally cancels the pre-orders.
5.5. Upon receipt of the goods at the warehouse, the Seller must request confirmation of the Order from the Client, after receiving which the Goods are transferred to the delivery service.
6. PAYMENT FOR THE PRODUCT
6.1. The price of the Product is indicated on the Website in Russian rubles.
6.2. The price of the Product and the final amount of the Order including the delivery cost and applicable discounts are indicated at the stage of placing the Order and are valid at the time of clicking the “Confirm Order” button.
6.3. The payment method chosen by the Buyer when placing the Order from the options offered by the Seller on the Website is applied to the Order.
7. EXCHANGE AND RETURN OF GOODS
7.1. The exchange and return of goods are carried out in accordance with the Law of the Russian Federation dated 07.02.1992 No. 2300-1 “On Protection of Consumer Rights” and the Resolution of the Government of the Russian Federation dated 31.12.2020 No. 2463 “On Approval of the Rules for the Sale of Goods under a Retail Sales Contract…”
7.2. Return of goods of proper quality:
The Buyer has the right to refuse the Goods at any time before its transfer, and within 7 days after purchase.
Return of goods of proper quality is possible if its commercial appearance, consumer properties, and a document confirming the fact and conditions of purchase of the specified goods are preserved. The absence of the specified document does not deprive the Buyer of the opportunity to refer to other evidence of purchasing the Goods from the Seller.
When the Buyer returns Goods of proper quality, for the purchase of which a gift was issued, this gift must be returned to the Seller, while its commercial appearance and consumer properties must be preserved.
7.3. Return of goods of improper quality:
The Buyer to whom goods of improper quality are sold, if this was not agreed by the Seller, has the right, at his/her choice, to demand:
• free elimination of product defects or reimbursement of expenses for their correction by the buyer or a third party;
• proportional reduction of the purchase price;
• replacement with a similar model/article or item from another category with a corresponding recalculation of the purchase price;
• refund of the amount paid for the Goods.
7.4. In case of the Buyer’s refusal of the Goods, the Seller must refund the amount paid to him/her, deducting his/her expenses for the delivery of the returned goods from the Buyer (for returns of goods of proper quality), no later than 10 days from the date of the Buyer’s submission of the corresponding demand.
7.5. The demands of the Buyers must be formalized in writing and sent to the legal address of the Seller.
ООО "СИММЕТРИЯ" ИНН 7743297668 ОГРН 1197746240560 127238, г. Москва, Ильменский проезд 9/2, офис 50.